Job Description
Join our award-winning team in Sacramento! CustomerFirst Solutions is seeking passionate individuals to deliver exceptional customer experiences. This is your opportunity to launch a rewarding career in customer service with immediate training and advancement opportunities. We offer competitive pay, comprehensive benefits, and a supportive work environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient in CRM systems (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and time management
- Must pass background check and drug screen