Job Description
Join our dynamic team as a Customer Service Representative in Houston! We're hiring immediately for a rewarding role where you'll be the first point of contact for our valued clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. If you're passionate about delivering exceptional customer experiences, apply today and start your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics for response time and satisfaction
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with CRM software and Microsoft Office
- Ability to work flexible shifts including weekends
- Positive attitude and team-oriented mindset