Job Description
Join our dynamic team in Virginia Beach and kickstart your career immediately! Coastal Solutions Group is seeking a passionate Customer Service Representative to deliver exceptional client experiences. This direct-hire position offers competitive compensation, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and excel at problem-solving, apply today and start your new journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document all interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Meet and exceed performance metrics for customer satisfaction and resolution times
- Identify opportunities to improve service processes and customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer excellence