Job Description
Join our award-winning customer experience team at ConnectSphere Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support and build lasting relationships with our clients. This is an immediate full-time opportunity with competitive compensation, comprehensive benefits, and career growth potential in Austin's thriving tech hub.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions in CRM systems and maintain accurate case records
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing product training to maintain expertise
- Meet/exceed performance metrics for CSAT, resolution time, and first-contact resolution
Qualifications
- 1+ years customer service experience in B2B or SaaS environments
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent professional certification