Job Description
We're seeking dynamic individuals to join our award-winning customer support team in Dallas. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and rapid career growth. As a key player in our fast-paced environment, you'll directly impact customer satisfaction while gaining valuable industry experience. Our modern downtown office features collaborative workspaces, flexible scheduling options, and performance-based bonuses. Start your career journey today – no experience necessary!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with 95% first-contact resolution rate
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with cross-functional teams on product improvements
- Meet/exceed KPIs including CSAT scores and average handle time
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Valid Texas driver's license (if field support required)
- Bilingual English/Spanish certification (highly valued)