Job Description
Join our award-winning customer experience team in Columbus and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment focused on growth and recognition. Start immediately with paid training and flexible scheduling options.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve service quality
- Train on product knowledge and service protocols
- Support cross-functional projects during peak demand periods
Qualifications
- 1+ years customer service experience in a high-volume environment
- Proficient in CRM software (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask while maintaining attention to detail
- High school diploma or equivalent; college degree preferred
- Available for evening/weekend shifts as needed
- Typing speed of 40+ WPM
- Positive attitude with resilience under pressure