Job Description
Join our dynamic team immediately as a Customer Service Representative in Los Angeles! Urban Solutions Inc. is seeking passionate professionals to deliver exceptional customer experiences. This full-time role offers competitive compensation, flexible scheduling, and rapid onboarding. Help us redefine service excellence while growing your career in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or support role
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Bilingual (Spanish/English) highly advantageous
- Flexible availability including weekends/shifts