Job Description
Are you a people-person with a passion for problem-solving? Apex Support Solutions is looking for a dedicated Customer Service Representative to join our dynamic team in Houston, TX.
We are hiring immediately for a full-time position where you will serve as the primary point of contact for our valued clients. If you thrive in a fast-paced environment and love helping others, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Comprehensive benefits package
- Opportunities for growth and advancement
Your Role
As a Customer Service Representative, you will be responsible for ensuring our clients have a seamless experience. You will handle inquiries, resolve issues, and provide information about our products and services with a friendly and professional demeanor.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Accurately document all customer interactions and transactions in the CRM system.
- Process orders, returns, and exchanges accurately.
- Identify and assess customers’ needs to achieve satisfaction.
- Collaborate with other departments to ensure customer issues are fully resolved.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not required for immediate hires.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work independently as well as part of a team.
- Must be reliable and have a professional appearance.