Job Description
Are you a people person with a passion for problem-solving? We are looking for a dynamic Customer Service Representative to join our award-winning team in Houston, Texas.
At Apex Support Solutions, we don't just answer calls; we build relationships. As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance and a seamless experience. If you thrive in a fast-paced environment and have a knack for turning frustrated customers into loyal brand advocates, we want to meet you.
Why You’ll Love Working Here
- Competitive pay ranging from $18.00 - $22.00 per hour.
- Comprehensive health, dental, and vision insurance from day one.
- Generous paid time off (PTO) and holiday pay.
- Professional development opportunities and career advancement paths.
- A collaborative and inclusive company culture.
What You’ll Do
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Diagnose and resolve customer issues efficiently to ensure high satisfaction scores.
- Accurately document all interactions and account details in our CRM system.
- Upsell products and services when appropriate to meet team revenue targets.
- Collaborate with cross-functional teams to escalate complex issues and find lasting solutions.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
What We’re Looking For
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including evenings and weekends.
Responsibilities
- Handle inbound and outbound customer communication.
- Resolve complaints and troubleshoot technical issues.
- Maintain accurate customer records.
- Provide product recommendations and support.
- Collaborate with internal teams on escalations.
Qualifications
- High school diploma or GED.
- Strong interpersonal and communication skills.
- Proficient computer skills (Windows/Mac, MS Office).
- Ability to work in a fast-paced, target-driven environment.
- Customer-centric mindset.