Job Description
Are you looking for a high-paying job in Albuquerque that doesn't require a degree? Apex Support Services is currently hiring Customer Service Representatives to join our growing team. We are looking for motivated individuals who are ready to start tomorrow and build a long-term career with us.
Our team members enjoy a supportive work environment, competitive pay, and the opportunity to work from home or in our office. We provide comprehensive paid training and clear pathways for advancement.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently while maintaining a positive, empathetic attitude.
- Enter and update customer account information into our CRM database accurately.
- Provide detailed product and service information to ensure customer satisfaction.
- Escalate complex technical issues to the appropriate supervisor or technical team.
- Meet and exceed daily and weekly performance KPIs and quality standards.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- High school diploma or GED equivalent is preferred.
- Basic computer proficiency and ability to navigate multiple windows or tabs simultaneously.
- Strong verbal communication skills and the ability to speak clearly on the phone.
- Reliable high-speed internet connection and a quiet workspace (if remote).
- Ability to work flexible hours, including evenings and weekends.
- No prior customer service experience is required; we provide full paid training.