Job Description
Are you looking to kickstart your professional career in Virginia Beach? Apex Support Services is currently seeking motivated individuals to join our growing team as Customer Service Representatives. We are proud to offer a comprehensive training program designed to help you succeed, even if you have no prior experience.
As a vital member of our customer-facing team, you will be the first point of contact for our clients, ensuring they receive the high-quality support they deserve. We believe in promoting from within and provide clear pathways for advancement.
Why Join Us?
- Competitive hourly pay starting at $16.00
- Full medical, dental, and vision benefits
- Paid training and mentorship programs
- Supportive and inclusive work culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy.
- Accurately process orders, returns, and exchanges.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team leads to improve service processes.
- Maintain a clean and organized workspace.
Qualifications
- High school diploma or GED equivalent is preferred.
- Strong verbal and written communication skills.
- Willingness to learn new software and procedures quickly.
- Basic computer literacy and typing skills.
- Reliable transportation and punctuality.
- A positive attitude and a desire to help others.