Job Description
We are currently hosting a special Hiring Event for ambitious individuals looking to launch their career in the vibrant city of Wichita, KS. As a rapidly growing enterprise, Global Tech Solutions is seeking dedicated Entry Level Customer Service Representatives to join our expanding team.
While we are deeply rooted in the Wichita community, we also support roles for candidates in Virginia looking for remote or hybrid opportunities. We believe in fostering talent from the ground up, providing comprehensive training and a clear roadmap for professional advancement.
Why Apply?
- Competitive Pay: Starting at $16.50/hr with performance-based bonuses.
- Full Benefits: Health, dental, and vision insurance from day one.
- Modern Environment: State-of-the-art facilities and remote-first flexibility.
- Career Growth: Clear internal promotion paths from entry-level to management.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Process customer orders, returns, and exchanges accurately while maintaining strict data integrity.
- Enter and update customer information into the CRM system, ensuring all records are current.
- Resolve customer complaints and issues promptly, escalating complex matters to senior management when necessary.
- Collaborate with cross-functional teams to improve service processes and enhance the overall customer experience.
- Participate in daily training sessions to stay updated on product knowledge and company policies.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and typing speed of 40+ WPM.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work in a fast-paced environment with high attention to detail.
- Reliable internet connection and computer (for hybrid roles).
- Positive attitude and a genuine desire to help others succeed.