Job Description
Are you a dedicated professional looking for a stable career in Los Angeles? We are looking for a dynamic Customer Service Representative to join our high-growth team.
At Apex Logistics Solutions, we pride ourselves on delivering top-tier service with the flexibility you need. This is a Direct Hire opportunity, meaning you are joining the company permanently with full benefits, not a temporary gig. We offer Daily Pay options for eligible employees, giving you instant access to your hard-earned money when you need it most.
Why Join Us?
- Direct Hire Opportunity: Permanent position with career growth potential.
- Daily Pay Options: Get paid the same day you work (subject to eligibility).
- Remote Flexibility: Work from the comfort of your home in Los Angeles or our LA office.
- Competitive Pay: $18 - $24/hour depending on experience.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
Apply today to start your career with us!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on daily pay and service satisfaction.
- Resolve complex customer issues and complaints efficiently while maintaining a positive company image.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update customer account information and maintain detailed records in CRM software.
- Collaborate with the logistics and sales teams to ensure seamless service delivery.
- Identify opportunities for upselling and cross-selling products and services.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service, preferably in logistics or remote support.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and ability to work independently in a remote setting.
- Must be available to work flexible hours, including evenings and weekends if necessary.
- Reliable high-speed internet connection required for remote work.