Job Description
Are you passionate about helping others? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team in Detroit, MI.
In this role, you will be the face of our brand, ensuring our clients receive top-notch support. We offer a modern, inclusive work environment with opportunities for rapid career advancement.
Why Join Us?
- Competitive Pay: $18.00 - $24.00 per hour.
- Comprehensive Benefits Package (Medical, Dental, Vision).
- Professional Development & Training.
- A supportive, collaborative culture.
Don't just answer phones—build relationships and solve problems. We want to hear from you!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex issues and complaints with empathy and efficiency.
- Accurately process orders, returns, and exchanges using our CRM software.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team leads to improve service protocols and customer satisfaction scores (CSAT).
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or call center environments (1+ years preferred).
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible shifts, including evenings and weekends as needed.