Job Description
Are you a dedicated problem-solver who thrives on helping others? BrightStar Solutions is seeking a highly motivated Customer Service Representative to join our dynamic team in Detroit, MI. We are committed to excellence and are looking for individuals who are passionate about delivering top-tier support to our valued clients.
In this role, you will serve as the primary point of contact for our customers, ensuring their inquiries are resolved efficiently and with a personal touch. If you have a positive attitude and a desire to grow within a supportive environment, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues by investigating problems and implementing effective, sustainable solutions.
- Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM system.
- Provide detailed product information, pricing details, and process orders with precision.
- Collaborate with the sales and technical teams to escalate complex issues and ensure customer satisfaction.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant certification preferred.
- Proven experience in customer service, retail, or hospitality is highly desirable.
- Excellent verbal and written communication skills with a focus on empathy and active listening.
- Strong computer proficiency, including Microsoft Office Suite and experience with CRM software (e.g., Zendesk, Salesforce).
- Ability to work independently as well as part of a collaborative team.
- Strong problem-solving skills and the ability to remain calm under pressure.