Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our growing team in Detroit, MI. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you. This is an immediate hire opportunity with a competitive benefits package.
Why Join Us?
We offer a dynamic work culture, comprehensive training, and opportunities for career advancement. Our team is committed to excellence, and we are looking for individuals who share that vision.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with patience and effective problem-solving skills.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Collaborate with internal teams to improve product and service offerings.
- Identify and assess customers' needs to achieve satisfaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to learn new software quickly.
- Ability to work a flexible schedule, including evenings and weekends if required.
- Strong multitasking abilities in a high-volume setting.