Job Description
Are you a people person with a passion for solving problems? Detroit Customer Solutions Group is currently hiring Customer Service Representatives to join our dynamic team. We are committed to delivering exceptional support to our clients and are looking for energetic individuals to represent our brand in the Motor City.
As a key member of our support team, you will play a crucial role in building relationships and ensuring customer satisfaction. We offer competitive pay, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy.
- Process orders, returns, and exchanges accurately using our CRM system.
- Collaborate with other departments to ensure a seamless customer experience.
- Upsell products and services to meet sales targets.
- Maintain detailed and accurate records of all customer interactions.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Ability to work a flexible schedule, including evenings and weekends.