Job Description
Join our award-winning customer support team in Denver and become the voice of innovation! We're urgently seeking passionate individuals to deliver exceptional experiences for our tech clients. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace. If you thrive in fast-paced environments and love solving problems, this is your moment to shine!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues using CRM and diagnostic tools
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams for complex escalations
- Meet/exceed CSAT targets and response SLAs
- Identify process improvements for customer workflows
- Train new hires on support protocols
Qualifications
- 2+ years customer service experience
- Proficient with CRM systems (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent
- Spanish bilingual preferred
- Experience in SaaS or tech industry a plus