Job Description
Are you a problem-solver with a passion for helping others?
Apex Support Solutions is urgently hiring a dedicated Customer Service Representative to join our dynamic team in Denver, Colorado. If you thrive in a fast-paced environment and excel at building relationships, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with speed, accuracy, and a smile. We offer a competitive salary, comprehensive benefits, and a supportive work culture that values your growth.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Health, Dental, and Vision Insurance.
- Paid Training and Career Advancement Opportunities.
- Modern office environment in the heart of Denver.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Accurately document all customer interactions and account information in our CRM system.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Maintain a deep knowledge of our products, services, and policies to provide accurate information.
- Collaborate with the sales and technical teams to ensure customer satisfaction and retention.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computer systems, email, and CRM software.
- Ability to remain calm and patient in high-pressure situations.
- Must be available to work flexible shifts, including evenings and weekends.