Job Description
Join our award-winning customer experience team at Apex Solutions Group, where your communication skills will shine! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base in Charlotte. Enjoy a collaborative culture with career advancement opportunities, comprehensive benefits, and competitive compensation.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance client satisfaction
- Maintain service level metrics of 95%+ resolution rate
- Participate in quarterly training to refine product knowledge
Qualifications
- 2+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask while maintaining attention to detail
- Strong problem-solving abilities with a solutions-oriented mindset
- High school diploma or equivalent required
- Flexible schedule including occasional weekend availability