Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Charlotte's Uptown district. We provide paid training, career advancement opportunities, and a supportive culture where your contributions are valued. Apply today to become part of a company that prioritizes both employee growth and customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues while meeting SLA targets
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Proactively identify opportunities to improve customer experience and process efficiency
- Participate in ongoing training to enhance product knowledge and service skills
- Meet key performance metrics including CSAT scores, first-contact resolution, and call volume
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficient in CRM software (Salesforce experience a plus)
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving skills with attention to detail
- Availability to work flexible shifts including evenings and weekends
- Valid North Carolina driver's license if occasional field visits required