Job Description
Are you a dedicated problem-solver ready to make an impact?
Apex Support Solutions is seeking a dynamic Customer Service Representative to join our team in Charlotte, NC. We pride ourselves on delivering premium support experiences and are looking for a motivated individual to help us maintain our high standards. This is an immediate hire opportunity for someone ready to jump in and excel.
Why You'll Love Working Here:
- Immediate Start: Don't wait weeks to begin your career—join us today.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on your experience.
- Premium Environment: Work in our modern, climate-controlled facility in the heart of Uptown Charlotte.
- Growth Opportunities: We believe in promoting from within and offer clear pathways for career advancement.
We are looking for a proactive team player with excellent communication skills to represent our brand with excellence.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with empathy and professionalism.
- Resolve complex customer issues and complaints efficiently while adhering to company policies.
- Accurately document all customer interactions and transactions in our CRM database.
- Process returns, exchanges, and refunds accurately and in a timely manner.
- Collaborate with the sales and technical support teams to ensure a seamless customer journey.
- Identify opportunities to cross-sell products or services based on customer needs.
- Meet and exceed daily and monthly KPI targets for call resolution and customer satisfaction.
Qualifications
- High school diploma or equivalent is required; Associate’s degree is a plus.
- Minimum of 1 year of customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient with Microsoft Office Suite and CRM software.
- Ability to remain calm and professional under pressure.
- Flexibility to work rotating shifts, including evenings and weekends.