Job Description
Are you a people person looking for a rewarding career in Buffalo? Buffalo Tech Solutions is seeking a dedicated Customer Service Representative to join our growing team. We pride ourselves on delivering exceptional support to our clients and offer a competitive salary with no degree required.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved with empathy and efficiency. You will work in a dynamic environment that values communication and teamwork.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for advancement within the company.
We are looking for individuals who are eager to learn and grow. If you have a high school diploma or GED and strong communication skills, we want to hear from you!
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with a focus on customer satisfaction.
- Resolve customer complaints, issues, and inquiries accurately and efficiently.
- Enter and update customer information into our CRM database accurately.
- Collaborate with internal teams to ensure complex issues are resolved.
- Provide product information and process returns or exchanges as needed.
- Document all interactions and maintain a professional, positive demeanor at all times.
Qualifications
- High school diploma or GED required (Bachelor’s degree not required).
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing skills.
- Ability to work well in a team environment and adapt to a fast-paced schedule.