Job Description
Are you a dedicated problem solver with a passion for helping others? Boston Prime Solutions is looking for a talented Customer Service Representative to join our award-winning team. We pride ourselves on delivering exceptional support to our clients, and we are seeking someone who shares our commitment to excellence.
In this role, you will be the first point of contact for our customers, managing inquiries with professionalism and empathy. We offer a collaborative work environment, comprehensive benefits, and a clear path for career growth. Join us and make a real impact in the Boston community.
Key Benefits:
- Immediate Start: Onboarding begins within 48 hours of acceptance.
- Competitive Pay: $22.00 - $28.00 per hour based on experience.
- Health & Wellness: Medical, dental, and vision insurance available from day one.
- Professional Growth: Ongoing training and tuition reimbursement programs.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints, issues, and questions in a timely and efficient manner to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions, account status changes, and technical issues in the internal database.
- Collaborate with the technical and sales teams to ensure accurate resolution of complex issues.
- Identify and assess customers' needs to achieve satisfaction and build long-term loyalty.
- Upsell products and services to existing clients when appropriate.
Qualifications
- High school diploma or equivalent (Associate's degree or Bachelor's degree in a related field preferred).
- Previous experience in customer service, support, or retail is highly desirable.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a keen eye for detail.
- Proficiency with computers and the Microsoft Office Suite.
- Ability to work in a fast-paced, high-volume environment.
- Must be reliable, punctual, and able to pass a background check.