Job Description
Are you a natural problem solver with a passion for helping people? Apex Support Solutions is seeking a dynamic Customer Service Representative to join our thriving team in Atlanta, GA.
In this pivotal role, you will serve as the friendly voice of our brand, ensuring our clients receive exceptional support. We pride ourselves on a culture of excellence, growth opportunities, and a collaborative environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Modern Tools: Work with state-of-the-art CRM software.
- Growth Path: Clear opportunities for career advancement within the company.
We are looking for someone who thrives in a fast-paced environment and can turn every customer interaction into a positive experience.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with empathy and efficiency.
- Resolve complex issues and provide accurate information regarding products and services.
- Document all customer interactions and transactions in our CRM system accurately.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify and escalate issues to management when necessary.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving skills and a patient, positive attitude.
- Ability to type at least 40 WPM.