Job Description
Are you a problem solver who thrives on helping others?
Apex Support Solutions is looking for a dedicated Customer Service Representative to join our growing team in Albuquerque, New Mexico. In this role, you will be the face of our brand, ensuring our clients receive top-tier support and solutions. We offer a competitive benefits package, a collaborative work environment, and clear pathways for career advancement.
We are committed to fostering a diverse and inclusive workplace. If you have excellent communication skills and a passion for service, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Resolve customer complaints, questions, and technical issues with patience, empathy, and professionalism.
- Process orders, returns, and exchanges accurately and efficiently within company guidelines.
- Maintain and update customer records in the CRM database to ensure data accuracy.
- Collaborate with the sales and technical support teams to escalate complex issues and ensure seamless service delivery.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong verbal and written communication skills with the ability to adapt tone for different audiences.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and work efficiently in a fast-paced, high-volume environment.
- Must have a reliable computer and high-speed internet connection for remote/hybrid work options.