Job Description
Join our award-winning customer service team in sunny Miami! Global Solutions Inc. is seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture. We offer comprehensive training, flexible scheduling options, and opportunities for advancement within our dynamic organization.
Responsibilities
- Handle 50-80 inbound/outbound calls daily resolving billing, technical, and account inquiries
- Utilize CRM systems to document interactions and maintain accurate customer records
- Collaborate with technical teams to troubleshoot complex product issues
- Meet/exceed quality metrics including CSAT scores and first-contact resolution rates
- Identify upsell opportunities for premium services and cross-sell products
- Participate in weekly coaching sessions and continuous improvement initiatives
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Bilingual English/Spanish required (written and verbal fluency)
- Strong problem-solving abilities with conflict resolution expertise
- Exceptional active listening and multi-tasking capabilities
- Available to work rotating weekends and holidays
- Associate degree or equivalent technical certification preferred