Job Description
Join our award-winning customer experience team in Omaha! GlobalConnect Solutions is seeking a passionate Customer Service Representative to deliver exceptional support to our growing client base. Enjoy a collaborative environment, competitive compensation, and opportunities for career advancement in our state-of-the-art downtown facility. We invest in your success through comprehensive training and development programs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Available for flexible scheduling including evenings/weekends