Job Description
Join Coastal Solutions Group as a Customer Service Representative and become the voice of excellence for our clients in Virginia Beach! We're seeking passionate individuals to deliver exceptional support experiences that drive customer loyalty and satisfaction. This role offers competitive compensation, comprehensive benefits, and clear career advancement pathways within our growing organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues efficiently using CRM tools and established protocols
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to escalate unresolved matters
- Identify upsell opportunities to enhance customer experience
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced settings
- Strong problem-solving abilities with attention to detail
- Experience in B2B or telecommunications industry a plus