Job Description
Join our award-winning team at Peak Performance Solutions, where we empower customers through exceptional service! We're seeking a passionate Customer Service Representative to deliver world-class support from our vibrant Colorado Springs headquarters. Enjoy competitive pay, comprehensive benefits (health/dental/vision), professional development stipends, and a collaborative culture that celebrates growth. Our modern office features flexible workspaces, wellness programs, and stunning mountain views. Ready to elevate your career while making a tangible impact? Apply today!
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in Salesforce CRM while maintaining 99% data integrity
- Collaborate with technical teams to escalate unresolved issues within SLA timelines
- Proactively identify upsell opportunities to enhance customer satisfaction and revenue
- Participate in monthly training sessions to master new products/processes
- Maintain 95%+ customer satisfaction score through personalized solutions
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication with conflict resolution expertise
- Ability to multitask across 3+ communication channels simultaneously
- High school diploma; bachelor's degree preferred
- Type 40+ WPM with 95%+ accuracy
- Must pass background check and drug screening
- Available for rotational weekend shifts (1 weekend/month)