Job Description
Join TechFlow Solutions, Austin's premier tech innovator, as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences that transform customers into brand advocates. Enjoy our vibrant downtown office culture, comprehensive benefits, and opportunities for growth in one of America's fastest-growing tech hubs. If you thrive in dynamic environments and love problem-solving, this role is your perfect fit!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions using Salesforce CRM while maintaining data accuracy
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer satisfaction
- Contribute to process improvements through regular team feedback
- Meet/exceed performance metrics (CSAT, resolution time, FCR)
- Train on new products and service protocols quarterly
Qualifications
- 2+ years customer service experience in tech or SaaS
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- High school diploma; college degree preferred
- Spanish bilingualism a major plus
- Available for flexible shifts including weekends