Job Description
Join Chicago's premier customer experience team! We're seeking passionate individuals to deliver exceptional service while representing our innovative tech solutions. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. Your role will be pivotal in building lasting client relationships through personalized support and problem-solving excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in tech/retail
- Exceptional verbal/written communication skills
- Proficient with CRM platforms (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Associate's degree or equivalent experience
- Positive attitude and conflict resolution expertise
- Basic technical troubleshooting knowledge