Job Description
Join our award-winning team as a Customer Service Representative in the heart of New York City! At Nexus Solutions, we pride ourselves on delivering exceptional client experiences, and we're seeking passionate individuals to represent our brand. This role offers unparalleled growth opportunities, comprehensive benefits, and a vibrant downtown work environment. If you thrive in fast-paced settings and possess exceptional communication skills, we want to meet you!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet or exceed key performance metrics including CSAT and resolution times
- Proactively identify opportunities to enhance customer experiences
Qualifications
- Minimum 2 years of customer service experience in a B2C environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency in CRM software (Salesforce experience preferred)
- Ability to multitask effectively in high-pressure situations
- Associate degree or equivalent combination of education/experience
- Proven track record of meeting/exceeding performance targets
- Fluency in English; bilingual (Spanish) candidates strongly encouraged