Job Description
Join our award-winning team as a Customer Service Representative in Minneapolis! We're urgently seeking empathetic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Perfect for career changers and experienced reps alike!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and billing concerns with precision
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Maintain 95% customer satisfaction score targets
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience required
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (degree preferred)
- Typing speed: 45+ WPM with 95% accuracy
- Strong problem-solving abilities
- Flexibility to work weekends/holidays