Job Description
Join Our Award-Winning Team in Raleigh, NC!
Innovate Solutions Group is urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This is your chance to launch a rewarding career with industry-leading training, competitive benefits, and a dynamic work environment in the heart of Raleigh's thriving business district.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify process improvement opportunities
- Maintain deep product knowledge across service offerings
- Support cross-functional projects as needed
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Professional demeanor under pressure
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends