Job Description
Join our award-winning customer experience team in Colorado Springs! Frontier Communications is urgently hiring passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits package, and opportunities for career advancement in a dynamic tech environment.
We're seeking empathetic communicators who thrive in fast-paced settings. Full training provided - no telecom experience required! Apply today to become part of our mission to connect communities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical service issues, billing questions, and account modifications efficiently
- Document all interactions accurately in CRM systems while maintaining data security protocols
- Collaborate with technical support teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Actively cross-s Frontier services to enhance customer value
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in high-volume environment
- Strong verbal/written communication skills with active listening ability
- Proficiency in multitasking and navigating multiple software systems
- Ability to maintain composure under pressure during technical troubleshooting
- Basic knowledge of networking concepts (training provided)
- Must pass background check and pre-employment drug screen