Job Description
Join our award-winning team in Atlanta as a Customer Service Representative! We're urgently seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown workspace. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your career growth journey with us!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account issues with first-call resolution focus
- Document interactions in Salesforce with precision and compliance
- Collaborate with technical teams to escalate complex cases
- Meet/exceed quality metrics (CSAT >90%, AHT <300s)
- Participate in quarterly product knowledge workshops
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume settings
- Associate degree or equivalent experience
- Spanish fluency is a strong plus
- Available for flexible shifts (including weekends)