Job Description
Join our award-winning team in Milwaukee as a Customer Service Representative! We're urgently seeking empathetic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown work environment. This is your chance to make an immediate impact while growing your career in a supportive, fast-paced setting. Apply today to become part of our customer-centric family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and product-related issues with precision
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify process improvement opportunities
- Train on new products/services quarterly
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional communication skills with neutral accent
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (college preferred)
- Typing speed: 40+ WPM with 95% accuracy
- Flexible availability including weekends/holidays