Job Description
Join our award-winning customer service team in Baltimore! We're urgently seeking passionate individuals to deliver exceptional support experiences. As a key member of our client-facing team, you'll be the voice of our brand—solving problems with empathy and professionalism. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values your growth. Apply today and make an immediate impact!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using troubleshooting methodologies and product knowledge
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate and resolve systemic problems
- Maintain performance metrics including CSAT scores and resolution rates
- Contribute to process improvement initiatives
- Train new team members on service standards
Qualifications
- Minimum 2 years customer service experience in a high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to remain calm under pressure and de-escalate situations
- Strong problem-solving and analytical abilities
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including weekends