Job Description
Join our dynamic team in Oklahoma City! ConnectSphere Solutions is urgently seeking passionate Customer Service Representatives to deliver exceptional support experiences. Be the voice of our brand while resolving inquiries, building relationships, and driving customer satisfaction in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a company that values your contribution.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues by analyzing information and providing tailored solutions
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate unresolved issues and expedite resolutions
- Proactively identify opportunities to enhance customer experience and operational efficiency
- Maintain detailed knowledge of products/services and company policies
- Contribute to team performance metrics including CSAT and resolution rates
Qualifications
- Minimum 2 years of customer service experience in high-volume contact centers
- Exceptional communication skills with clear, professional verbal/written abilities
- Proficiency in CRM software (Salesforce preferred) and Microsoft Office Suite
- Strong problem-solving skills with ability to think critically under pressure
- High school diploma or equivalent; bachelor's degree preferred
- Ability to work flexible shifts including evenings, weekends, and holidays
- Previous experience in SaaS or tech industry highly desirable
- Must pass background check and drug screening