Job Description
Join our award-winning customer service team in Detroit! We're urgently seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Immediate openings available for those ready to make a difference in our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer complaints with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service protocols
- Meet/exceed performance metrics for resolution rates
- Process orders and returns according to company policies
- Identify upsell opportunities for product enhancements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to multitask in fast-paced settings
- Strong problem-solving abilities
- Flexibility to work evenings/weekends if needed
- Positive attitude with service-oriented mindset