Job Description
Join our award-winning customer experience team in Boston! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base. This is your opportunity to thrive in a dynamic, fast-paced environment with competitive benefits and career growth opportunities. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools while maintaining high customer satisfaction scores
- Collaborate with cross-functional teams to escalate technical or billing concerns
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives through feedback and innovation
Qualifications
- 1+ years customer service experience in high-volume contact center environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with ability to de-escalate sensitive situations
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including evenings/weekends as needed
- Bilingual Spanish proficiency strongly preferred
- Strong problem-solving skills with attention to detail