Job Description
Are you a compassionate listener with a passion for helping others? Apex Customer Solutions is looking for a dedicated Customer Service Representative to join our growing team in Indianapolis.
We pride ourselves on delivering exceptional support to our clients, and we need someone who thrives in a fast-paced environment. If you have excellent communication skills and a desire to make a difference, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Paid training and clear career advancement opportunities
- Supportive and collaborative work culture
Your Role
As a Customer Service Representative, you will be the face of our company. Your primary goal is to ensure our customers have a seamless experience by answering inquiries, resolving issues, and providing accurate information.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Process orders, returns, and refunds accurately using our CRM software.
- Update customer records and maintain a thorough understanding of company products and services.
- Collaborate with team leads and other departments to solve complex problems.
- Meet daily and monthly performance metrics regarding call handling and satisfaction scores.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency in MS Office and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work in a fast-paced environment and handle high call volumes.