Job Description
Join our dynamic team as a Customer Service Representative in Jacksonville, FL! We're urgently seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth is prioritized. If you thrive in fast-paced settings and excel at problem-solving, apply today to launch your career with a forward-thinking leader!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify process improvements for enhanced service delivery
- Train on new products/services to maintain up-to-date knowledge
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to adapt quickly to changing technologies and workflows
- Experience working remotely or in hybrid models
- Spanish bilingual a plus