Job Description
Join our award-winning customer experience team in the heart of Chicago! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown work environment. If you thrive in fast-paced settings and possess exceptional communication skills, apply now to become part of Chicago's premier service provider!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify opportunities to improve customer satisfaction
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency in CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication in English
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure environments
- Proficient with Microsoft Office Suite