Job Description
Join our award-winning customer service team in Wichita, KS! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Immediate openings available for motivated team players ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using our CRM system while maintaining accuracy in documentation
- Collaborate with cross-functional teams to escalate and resolve technical or billing concerns
- Meet/exceed performance metrics including first-call resolution and customer satisfaction scores
- Proactively identify opportunities to improve customer experiences and workflow processes
- Maintain up-to-date knowledge of products/services through continuous training
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficient in multitasking with strong time management skills
- Excellent verbal/written communication and active listening abilities
- Comfortable navigating CRM software and Microsoft Office Suite
- Ability to remain calm and solution-focused in high-pressure situations
- Flexibility to work evenings/weekends as needed