Job Description
Join our award-winning customer service team in Milwaukee and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences while growing their careers in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our rapidly expanding organization.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve billing inquiries, product issues, and service disruptions efficiently
- Document all interactions in CRM system while maintaining 95% accuracy
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Proactively identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in high-volume call center
- Proficient in CRM software (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask and thrive in fast-paced, metrics-driven environment
- Flexible availability including evenings/weekends as needed