Job Description
Join our dynamic team as a Customer Service Representative at Memphis Customer Solutions! We're seeking passionate individuals to deliver exceptional support experiences for our valued clients. This is an immediate opportunity to grow your career in a fast-paced, rewarding environment with competitive compensation and comprehensive benefits. If you thrive on problem-solving and making a difference, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues to first-contact resolution
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and AHT targets
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or B2C environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in fast-paced, high-volume settings
- Flexibility to work evenings/weekends as needed