Job Description
Join our award-winning customer experience team in Las Vegas! We're seeking passionate individuals to deliver exceptional support and build lasting client relationships. Enjoy a modern work environment, comprehensive training, and growth opportunities in a rapidly expanding company. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution rates
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Bilingual (English/Spanish) highly desirable