Job Description
Join our award-winning team in Oklahoma City as a Customer Service Representative and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences that drive customer loyalty and business growth. With comprehensive training, career advancement opportunities, and a vibrant work culture, this is your chance to thrive in a dynamic environment where your contributions are valued. Immediate openings available – start your rewarding career journey today!
Responsibilities
- Deliver empathetic and efficient customer support via phone, email, and chat channels
- Resolve product/service inquiries and technical issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT, AHT, and quality assurance scores
- Proactively identify upsell opportunities to enhance customer experience
- Participate in continuous improvement initiatives to optimize support processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask and prioritize in high-pressure situations
- Flexibility to work evenings/weekends as required
- U.S. work authorization and clean background check